SHIPPING
Free shipping - Delivery time 1-3 weeks.
When your order is shipped, you will receive an email with a link where you can track your order.
If the order is sent from our foreign warehouse, you may also have to pay an import fee. Any import and customs fees are paid by the customer for private imports. The emergency response company cannot regulate or be responsible for these costs.
Track your order with PostNord
Or on Aftership
RETURNS
You have the right to cancel your purchase within 30 days of receiving the package. Fill out the return form and send it to Kontakt@beredskapskompaniet.com to begin the return process. Returns are sent directly to our return warehouse in Sweden. The customer is responsible for return shipping and any customs fees associated with the return.
The return form should always be sent with the item. Refunds will be made within 14 days after we have received and processed the return. If you have purchased via Klarna, you can register the return and pause the payment while it is being processed.
Goods returned in undamaged condition will be refunded at full value. If the goods have been handled in a way that reduces their value, an amount corresponding to the decrease in value will be deducted from the refund.
UNRECEIVED PACKAGE
What happens if you don't pick up the package at the pickup location?
Your package will normally be available at the pick-up location for 7 days after it has arrived. If you do not pick up the package, it risks being sent back to the post office in Malmö, where it must either be sent again or destroyed.
The package will then be registered as "not collected", and we will charge you a fee of SEK 100. The rest of the order amount will be refunded to you in the same way as you paid at the time of purchase. If you have regretted the order, you must receive the package and then return it so that it will not be registered as "not picked up".